Transfer Hua Hin collects only the details needed to arrange your transfer, such as your name, contact details, route and flight number. We use them to provide and confirm the service, keep them for up to 24 months, never sell them, and respect your rights under Thailand’s Personal Data Protection Act.
About this policy
This policy explains how Transfer Hua Hin (“we”, “us”) collects, uses, shares and protects personal data when you visit our website or book a transfer. We act as the data controller under Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).
By using our website or sending a booking request, you acknowledge the practices described here. We may update this policy from time to time; the latest version will always be published on this page.
What data we collect
When you use our booking form, we collect your name, phone number, email address, pickup point, destination, date and time of travel, number of passengers, vehicle choice, flight number (if provided) and any notes you add, such as luggage or child seat requests.
If you contact us by LINE, WhatsApp or email, we receive the information you choose to send, along with the account name or address you use on that service. We do not ask for payment card details on our website.
Why we use your data
We use your data to process and confirm your booking, assign a chauffeur and vehicle, track flights for airport pickups, contact you about your journey, and handle changes, cancellations or questions.
Our legal basis is the performance of a contract with you, or steps you request before entering into one. We may also use data where needed to comply with legal obligations, such as accounting records, or for our legitimate interest in keeping the service safe and improving it.
Where your data is sent and who can see it
Booking form submissions are sent by email to our business. If you choose to be contacted by LINE or WhatsApp, we use that service to communicate with you, and its own privacy policy also applies.
Only our team and the chauffeur assigned to your trip see the details needed to carry it out. We may use trusted service providers, such as email and website hosting, which process data on our behalf. We do not sell, rent or trade your personal data.
How long we keep your data
We keep booking and contact records for up to 24 months after your last trip or enquiry, so we can assist with follow-up questions and repeat bookings. Records we must keep for legal or tax reasons may be held for the period the law requires.
When data is no longer needed, we delete it or make it anonymous.
Cookies and analytics
Our website uses essential cookies that are needed for it to work, for example to remember your language and keep the booking form functioning. These do not require consent.
If analytics is enabled, we use analytics cookies to understand how visitors use the site in aggregate, only with your consent. You can decline or withdraw consent at any time through the cookie banner or your browser settings.
How we protect your data
We take reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including secure connections on our website and limited access within our team.
No method of transmission over the internet is completely secure, but we work to protect your data and will act promptly if an issue arises, including notifying the authorities and you where the PDPA requires us to.
Your rights under the PDPA
You have the right to be informed, to access and obtain a copy of your data, to ask us to correct it, to request deletion or anonymisation, to object to or restrict certain processing, to data portability, and to withdraw consent where processing is based on consent.
You also have the right to lodge a complaint with the Personal Data Protection Committee of Thailand. We will respond to requests within the time required by law.
How to contact us
For any question about this policy or to exercise your rights, please reach us through the channels listed on the contact page. We may ask you to confirm your identity before acting on a request.